Privacy Policy

1. Introduction

Welcome to Packo ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use the Packo mobile application and website (collectively, the "Services").

By using Packo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information such as your name, email address, and password
• Pet profile information such as your dog's name, breed, age, weight, and health data
• Health and wellness data you log, including meals, treats, water intake, and activity
• Veterinary and medical records you choose to enter
• Communications you send us, such as support requests or feature suggestions

We also automatically collect certain information when you use our Services:

• Device information (device type, operating system, app version)
• Usage data (features used, screens visited, actions taken)
• Crash reports and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Packo app and Services
• Calculate your dog's daily Health Score and Lifespan Projection
• Send you notifications, reminders, and updates about your dog's health
• Respond to your comments, questions, and support requests
• Send you technical notices and service-related messages
• Monitor and analyze usage trends to improve user experience
• Detect and prevent fraudulent, abusive, or illegal activity

We do not sell your personal data to third parties. We do not use your pet's health data for advertising purposes.

4. Sharing of Information

We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, analytics). These parties are contractually required to protect your data.
• Legal requirements: We may disclose your information if required by law, court order, or government request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for our backend infrastructure, which employs encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. You may delete your account at any time through the app settings, which will permanently delete your data within 30 days, except where we are required to retain it by law.

7. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete that information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict or object to our processing of your data
• The right to data portability

To exercise any of these rights, please contact us at support@getpacko.com.

9. Third-Party Services

Our app may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those services. We encourage you to review the privacy policies of any third-party services you use in connection with Packo.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the app and updating the "Last updated" date at the top of this page. Your continued use of Packo after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Packo
Email: support@getpacko.com
Website: meetpacko.com